GTX Printer Support
IMPORTANT UPDATE: Brother is transitioning to White Ink Ver. 1 (W1) to maintain compliance with updated ECO PASSPORT by OEKO-TEX certification standards. To ensure compatibility, a firmware, driver, and GTX Graphics Lab software update is required prior to using W1 ink. Please visit our dedicated W1 landing page to download the latest software, view step-by-step instructions, and watch support videos to guide you through the process.
Visit the W1 Landing PageUser Tutorials
GTX Operations Guide (v3)
Pre-Shipment Overview
When the Equipment Arrives
GTX Printer Setup
Installing Pretreat Equipment
Setting Up the Heat Press
Installing the GTX Driver
GTX Printer Overview - Basic Operations
Understanding the GTX Pretreating Process
Working with Artwork
Printing on Substrates
The Printing Process with GTX
Curing GTX Ink and Pretreat
Using the GTX Platens
Performing GTX Maintenance
GTX Frequently Asked Questions
GTX Troubleshooting
Downloads
These downloads have been tested with 64-bit Windows 11 and macOS Tahoe. Compatibility with other 64-bit versions of Windows OS is not guaranteed. 32-bit operating systems are not supported.
Before downloading any software, please make sure that you are downloading software designed for your printer model.
Click here to watch this video to determine which Brother DTG printer model you have.
GTX
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GTX (GTX-422) Driver & GTX Graphics Lab Mac
GTX (GTX-422) Driver & GTX Graphics Lab macOS
This package includes both the print driver and GTX Graphics Lab. Update the print driver to latest before updating the firmware.
This driver works with macOS Sonoma and Sequoia. This driver requires CPU of 2.0 GHz or better and a minimum of 8 GB of RAM; For DTF printing, 16GB RAM (recommendation). A monitor display of XGA (1024 x 768) or higher is required.
Download the “zip” file and Safari should automatically extract it, leaving you with the Brother GTX “pkg” installer file in your default download location, this will normally be the Downloads folder in Finder. If the “zip” file doesn’t automatically extract after downloading, locate it and then double-click on it and it will extract the “pkg” installer file.
Uninstall any previously installed GTX driver and GTX Graphics Lab before installing this package. When you initially install the driver make sure the GTX (GTX-422) printer is not plugged into the Mac. Next open the “GTX4-4.0.0_mac” folder and double click the installer. The system will select the OS automatically. Follow the prompts on screen.
If you are running both a GTX (GTX-422) printer and a GTXpro (GTX-423) printer driver from the same Mac, you will need to update the (GTX-423) to the latest driver and firmware.
New Features include:
- White Ink Ver. 1 (W1) support
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GTX (GTX-422) Driver, GTX Graphics Lab & Device Core Windows
GTX (GTX-422) Driver, GTX Graphics Lab & Device Core Windows
This package includes the print driver, GTX Graphics Lab and Device Core. Update the print driver to latest before updating the firmware.
This driver is compatible with Windows® 11 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 8 GB of RAM; For DTF printing, 16GB RAM (recommendation). A monitor display of XGA (1024 x 768) or higher is required.
Download “GTX4-4.0.0_win” and extract it to your desktop. Uninstall any previously installed GTX driver and GTX Graphics Lab before installing this package.
Unplug the USB cable from the printer to the PC and check to make sure there are no documents stuck in the printer queue. When you initially install the driver make sure the GTX (GTX-422) printer is not plugged into the PC. Next open the “GTX4-4.0.0_win” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.
If you are running both a GTX (GTX-422) printer and a GTXpro (GTX-423) printer driver from the same PC, you will need to update the (GTX-423) to the latest driver and firmware.
New Features include:
- White Ink Ver. 1 (W1) support
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GTX (GTX-422) Firmware
GTX (GTX-422) Firmware
Update the print driver to latest before updating the firmware.
This firmware CAN ONLY BE LOADED on a GTX (GTX-422) and NOT a GTXpro (GTX-423).
- Download the “GTX4FIRM4000003.bwf” file.
- Execute “GTX Firmware Update” in [Brother GTX Tools] and select the downloaded Firmware Data (extension “.bwf”).
- Follow the Wizard and update the GTX (GTX-422) Firmware. Do not disconnect the USB or LAN cable in execution.
- To update your printer’s firmware, you can follow the instructions at https://vimeo.com/253673571.
New Features include:
- White Ink Ver. 1 (W1) support
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GTX (GTX-422) Battery Reset
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GTX (GTX-422) Daily Operations Guide
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GTX (GTX-422) Instruction Manual
Quick setup installation guide for how to prep the printer for installation. Installations are carried out by certified technicians. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.
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GTX (GTX-422) Maintenance QR Sheet
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GTX (GTX-422) Parts Book
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GTX (GTX-422) Setup Manual
Quick setup installation guide for how to prep the printer for installation. Installations are carried out by certified technicians. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.
Acculine
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AccuLine Camera System Driver
AccuLine 7.0
Update the print driver to latest before updating the firmware. Make sure you are running the latest firmware on the GTX (GTX-422) printer first!
- Unplug both camera and GTX (GTX-422) from the computer.
- Install AccuLine software.
- It is very important to reboot the computer when prompted during the Installation process.
It is very important to reboot the computer when prompted during the Installation process.
Updates:
- Latest driver and GTX Graphics Lab support
Requirements
- This Software only works on Windows® 10 (64bit), and or Windows® 11 (64bit).
- CPU with 2GHz or above
- RAM with 4 GB or above.
- Display Resolution XGA (1024x768) or higher.
- Requires the latest GTXpro (GTX-423) print driver
- Make sure that the PC system configuration settings are set to High Performance, Turn off any power-savings
- Connect to USB 3.0 port only, not USB 2.0 port. You may need to check the specifications for your particular PC, as USB 3.0 ports and USB 2.0 ports look the same. The 3.0 is denoted by the SS USB symbol.
- Use only the USB 3.0 cable supplied with the AG304. If a longer cable is needed, use a high performance USB 3.0 cable no longer than 3 meters (9 feet) to connect a wall-powered USB 3.0 hub to the USB 3.0 port on the PC. Then plug the USB 3.0 cable of the AG304 into the hub. Make sure the hub is powered and connected to the PC before attempting to connect the AG304 AccuLine camera USB 3.0 cable to the hub.
- Disable screen-saver programs on the PC.
- Disable any other cameras built in of connected to the PC or it will cause conflicts with the camera software.
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AccuLine Camera User Guide
Attention: Updating to the latest driver, firmware and GTX Graphics Lab will give the best print quality for DTF. However, to take advantage of this update, you must do all printer calibrations from beginning to end. Lastly you will need coated black paper to do the Nozzle Checks and alignment for white ink calibrations.
GTX Graphics Lab
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GTX Graphics Lab Optional Platen Builder
This application is compatible with Windows® 10 (32 & 64bit) with .NET Framework 4.8. It requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.
Once downloaded, unzip and run the GtptConverter application. For instructions on how to use and create your own platen templates please refer to our Building GTX Graphics Lab Templates course on Brother Academy.
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Optional Platens
Premade templates of the Square Coaster, Wrap Around Platen, Shoulder platens, Hat platen, Sleeve platen, and T-lock 7in1 platens that can be loaded into GTX Graphics Lab 4.0
Device Core
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Device Core Manual
FAQs
Videos
Submit a Support Ticket
When submitting a support ticket please place the best contact number in the details.
If experiencing an issue with a Print head please upload a log, nozzle check, an image of the Suction Cap and bottom of Print Head.
Submit a Support Ticket